Digital Personal Data Protection Act, 2023 (India)
Information Technology Act, 2000 and IT Rules, 2011 (India)
General Data Protection Regulation (GDPR – EU 2016/679)
California Consumer Privacy Act (CCPA) & CPRA
Google Play Developer Policies (2024)
Other relevant local and international data protection frameworks
Data We Collect
We collect the following categories of personal and technical data:
Personally Identifiable Information (PII)
Effective Date: July 29, 2025
Last Updated: July 29, 2025
App Name: Trust ID
Developer: Cluster Labs Ltd
Contact Email: support@trustid.live
Website: https://trustid.live
Legal Compliance
This Privacy Policy is in full compliance with:
(Collected with your explicit consent)
Full Name
Date of Birth
Gender
Mobile Number
Email Address
Address Details
Government-issued ID (e.g., Aadhaar, PAN, Passport)
Live photo/selfie for face verification
B. Device & Technical Data
(Collected automatically)
Device type and OS
IP address
App version
Crash logs and performance data
Device identifiers (e.g., Android ID)
C. Usage Data
QR code scan events
Verification history
Interaction logs within the App
D. Location Data(Optional)
Used only for geo-verification when explicitly permitted.
Purpose of Data Use
Your personal and technical data is used to:
Verify identity and issue Trust IDs
Facilitate secure peer-to-peer verification
Maintain digital KYC records
Ensure system security and fraud prevention
Improve app features and user experience
Comply with legal and regulatory obligations
Provide customer support and send important notifications
Lawful Basis for Processing
Your data is processed only under the following legal grounds:
Consent (explicit and informed)
Performance of a contract (enabling verification services)
Legal obligation (e.g., compliance with identity laws)
Legitimate interest (e.g., fraud prevention, auditing)
User Rights
As per the applicable data protection laws, you have the right to:
Access your personal data
Correct inaccuracies in your data
Withdraw consent anytime
Request deletion or erasure
Request data export or portability
Restrict or object to processing
File a complaint with data protection authorities
To exercise your rights, contact: support@trustid.live
Data Sharing and Disclosure
We do not sell your personal data.
With government-approved verification APIs (e.g., DigiLocker, UIDAI)
With third-party verification partners under NDAs
With law enforcement or regulators when legally obligated
With cloud storage partners (e.g., AWS, Azure) under strict data security standards
Between users during authorized identity verifications (via QR scan)
With government-approved verification APIs (e.g., DigiLocker, UIDAI)
With third-party verification partners under NDAs
With law enforcement or regulators when legally obligated
With cloud storage partners (e.g., AWS, Azure) under strict data security standards
Between users during authorized identity verifications (via QR scan)
We may share limited information:
Data Security Measures
We implement stringent technical and organizational security controls:
We implement stringent technical and organizational security controls:
AES-256 encryption for stored data
TLS 1.3 for secure data transmission
Biometric security (face authentication)
Role-based access control
Routine penetration testing
Continuous monitoring for unauthorized access
Data Retention Policy
We retain personal data:
As long as the user account is active
As required by law (e.g., 5–7 years for audit and compliance)
Until deletion request is submitted and legally valid
International Data Transfers
Standard Contractual Clauses (SCCs) under GDPR
DPDP Section 16 safeguards for cross-border processing
Binding contracts with data processors ensuring equivalent protection
Users can request deletion of their data by emailing support@trustid.live
Permissions Requested
Trust ID App may request access to the following, with just-in-time permission prompts:
Trust ID App may request access to the following, with just-in-time permission prompts:
Permission
Purpose
Camera
Storage
Location
Use of Analytics & Cookies
The app uses analytics SDKs (e.g., Firebase) only for:
Crash reporting
Performance metrics
User behavior flow
No personally identifiable information is shared with analytics tools without consent.
Third-Party Services Used
We integrate services from verified, privacy-compliant vendors including:
Cloud Storage (AWS, Azure, or equivalent)
Identity APIs (e.g., UIDAI, DigiLocker)
OCR and face recognition APIs (under contract)
Firebase for app analytics and crash reports
Each provider is contractually obligated to protect your data.
Policy Updates
Email
In-app notifications
Updated date on the Privacy Policy page
Contact & Grievance Redressal
Data Protection Officer (DPO):
Aman Kumar
📧 Email: support@trustid.live
📞 Phone: +91-7985202681
🏢 Address: Software Technology Parks of India, Allahabad, UP – 211004
Grievance Officer (As per IT Rules 2021):
Name: Aman Kumar
Email: grievance@trustid.live
Resolution Timeline: Within 15 business days
Consent
By using the Trust ID App, you give informed and explicit consent for:
Collection and use of your personal data
Processing of KYC and identity-related data
Data storage as per applicable law
QR-based sharing of verified information (when initiated by you)
All data is securely stored on servers located in India. If data is processed outside India (e.g., analytics, cloud redundancy), such transfers follow:
All data is securely stored on servers located in India. If data is processed outside India (e.g., analytics, cloud redundancy), such transfers follow:
Capture selfie for face verification, scan QR codes
Capture selfie for face verification, scan QR codes
Optional geo-based verification when required
Optional geo-based verification when required
You may withdraw your consent at any time.
Introduction
Trust ID (“we”, “our”, or “us”) is committed to safeguarding your privacy and ensuring transparency in how we collect, use, and share your personal data. This Privacy Policy explains what information we collect through the Trust ID mobile application (“App”), how we use it, your rights, and how you can exercise them.
By using our App, you agree to this Privacy Policy and give your explicit consent to the processing of your personal data as described herein.
Upload or view KYC documents
We may update this Privacy Policy as needed to reflect legal, technical, or operational changes. In case of significant changes, users will be notified via:
Privacy Policy – Trust ID
Standard Contractual Clauses (SCCs) under GDPR
DPDP Section 16 safeguards for cross-border processing
Binding contracts with data processors ensuring equivalent protection
Users can request deletion of their data by emailing support@trustid.live
The app uses analytics SDKs (e.g., Firebase) only for:
No personally identifiable information is shared with analytics tools without consent.
We integrate services from verified, privacy-compliant vendors including:
Cloud Storage (AWS, Azure, or equivalent)
Identity APIs (e.g., UIDAI, DigiLocker)
OCR and face recognition APIs (under contract)
Firebase for app analytics and crash reports
Each provider is contractually obligated to protect your data.
Email
In-app notifications
Updated date on the Privacy Policy page
Contact & Grievance Redressal
Aman Kumar
📧 Email: support@trustid.live
📞 Phone: +91-7985202681
🏢 Address: Software Technology Parks of India, Allahabad, UP – 211004
By using the Trust ID App, you give informed and explicit consent for:
Collection and use of your personal data
Processing of KYC and identity-related data
Data storage as per applicable law
QR-based sharing of verified information (when initiated by you)
We may update this Privacy Policy as needed to reflect legal, technical, or operational changes. In case of significant changes, users will be notified via:
Digital Personal Data Protection Act, 2023 (India)
Information Technology Act, 2000 and IT Rules, 2011 (India)
General Data Protection Regulation (GDPR – EU 2016/679)
California Consumer Privacy Act (CCPA) & CPRA
Google Play Developer Policies (2024)
Other relevant local and international data protection frameworks
Data We Collect
Personally Identifiable Information (PII)
Effective Date: July 29, 2025
Last Updated: July 29, 2025
App Name: Trust ID
Developer: Cluster Labs Ltd
Contact Email: support@trustid.live
Website: https://trustid.live
Legal Compliance
This Privacy Policy is in full compliance with:
(Collected with your explicit consent)
B. Device & Technical Data
(Collected automatically)
Device type and OS
IP address
App version
Crash logs and performance data
Device identifiers (e.g., Android ID)
QR code scan events
Verification history
Interaction logs within the App
D. Location Data(Optional)
Used only for geo-verification when explicitly permitted.
Purpose of Data Use
Your personal and technical data is used to:
Verify identity and issue Trust IDs
Facilitate secure peer-to-peer verification
Maintain digital KYC records
Ensure system security and fraud prevention
Improve app features and user experience
Comply with legal and regulatory obligations
Provide customer support and send important notifications
Lawful Basis for Processing
Consent (explicit and informed)
Performance of a contract (enabling verification services)
Legal obligation (e.g., compliance with identity laws)
Legitimate interest (e.g., fraud prevention, auditing)
User Rights
Data Sharing and Disclosure
We do not sell your personal data.
With government-approved verification APIs (e.g., DigiLocker, UIDAI)
With third-party verification partners under NDAs
With law enforcement or regulators when legally obligated
With cloud storage partners (e.g., AWS, Azure) under strict data security standards
Between users during authorized identity verifications (via QR scan)
We may share limited information:
Data Security Measures
We implement stringent technical and organizational security controls:
AES-256 encryption for stored data
TLS 1.3 for secure data transmission
Biometric security (face authentication)
Role-based access control
Routine penetration testing
Continuous monitoring for unauthorized access
Data Retention Policy
We retain personal data:
As long as the user account is active
As required by law (e.g., 5–7 years for audit and compliance)
Until deletion request is submitted and legally valid
International Data Transfers
Permissions Requested
Trust ID App may request access to the following, with just-in-time permission prompts:
Purpose
Use of Analytics & Cookies
Crash reporting
Performance metrics
User behavior flow
Third-Party Services Used
Policy Updates
Data Protection Officer (DPO):
Grievance Officer (As per IT Rules 2021):
Name: Aman Kumar
Email: grievance@trustid.live
Resolution Timeline: Within 15 business days
Consent
All data is securely stored on servers located in India. If data is processed outside India (e.g., analytics, cloud redundancy), such transfers follow:
Capture selfie for face verification, scan QR codes
Optional geo-based verification when required
You may withdraw your consent at any time.
Introduction
Trust ID (“we”, “our”, or “us”) is committed to safeguarding your privacy and ensuring transparency in how we collect, use, and share your personal data. This Privacy Policy explains what information we collect through the Trust ID mobile application (“App”), how we use it, your rights, and how you can exercise them.
By using our App, you agree to this Privacy Policy and give your explicit consent to the processing of your personal data as described herein.
Upload or view KYC documents
Your data is processed only under the following legal grounds:
Full Name
Date of Birth
Gender
Mobile Number
Email Address
Address Details
Government-issued ID (e.g., Aadhaar, PAN, Passport)
Live photo/selfie for face verification
We collect the following categories of personal and technical data:
To exercise your rights, contact: support@trustid.live
Access your personal data
Correct inaccuracies in your data
Withdraw consent anytime
Request deletion or erasure
Request data export or portability
Restrict or object to processing
File a complaint with data protection authorities
As per the applicable data protection laws, you have the right to:
Permission
Camera
Storage
Location
C. Usage Data